The VoIPVoice 3CX Call & Contact Center

With VoIPVoice 3CX you get advanced call center features. Increase your customer service, sales, boost productivity and offer support with 3CX’s contact center technology

Integrated Video Conferencing

• Switchboard and wallboard
• Call Center Reporting – user activity, team queue, SLA and more!
• Queue Strategies and real-time statistics – round robin, hunt by threes and more
• Call & Chat Monitoring available for Managers
• Integration with Microsoft 365
• CRM integration with popular CRMs – Salesforce, Freshdesk and more
• VoIPVoice 3CX CRM API to develop your own CRM integration
• Call Recordings
• Hot Desking
• Create your own call flows with a powerful Call Flow Designer (CFD)

With VoIPVoice 3CX, your ongoing telco costs will be reduced significantly. You will be able to:

• Decrease your Phone Bill by up to 80%
• Use Licensing based on number of simultaneous calls and noton Users
• Make free inter-office and branch calls. Even if you have offices in multiple locations (in different cities or countries).
• Make free calls to remote workers with web client and iOS / Android apps
• Use your trusted SIP trunks to reduce outbound call charges. We can provide you with a SIP Trunk or you can find one elsewhere.
• Eliminate the need for a 0800 number phone bills with WebRTC integration
• Use International DIDs & IP Telephony so customers can call in at competitive rates

Security & Backup

VoIPVoice sets the standard when it comes to VoIP security. VoIPVoice 3CX’s built-in security features have been exclusively developed to protect your PBX system from attacks with:

• Increased secure web server configuration
• Automatic detection & blacklisting of SIP attack tools
• Global IP Blocklist automatically updated for participating PBXs
• Traffic to VoIPVoice 3CX applications is encrypted
• Voice traffic is encrypted via SRTP
• Automatic generation and management of SSL certificates
• Qualys labs A+ rating and Immunilabs A Rating
• Automatic fail-over for instant backup as extra safety measure
• Encryption between browser and the website ensured via HTTPS
• Limit access to VoIPVoice 3CX management console based on IP

Call Flow Designer (CFD)

With the VoIPVoice 3CX’s CFD, you can handle incoming calls effectively, efficiently and much faster. Here are just a few examples of how the VoIPVoice 3CX’s CFD can improve your customer service:

• Call routing based on customer authentication
• Automatic outbound dialler
• Callback scheduler
• Credit Card Authentication
• Phone Orders
• Surveys
• Automated Text to Speech & Speech to Text in 120 languages

CRM Integration

VoIPVoice 3CX CRM integration can improve customer satisfaction, increase staff productivity and save you time. It supports all major CRMs including Salesforce, Microsoft Dynamics, Hubspot and more!

Below, is how it can also help you:

• Call journaling
• Creates a new customer record for new numbers
• Saves agents time searching
• Chat journaling when using VoIPVoice 3CX Live Chat
• Call logging in your CRM records – even when using VoIPVoice 3CX Apps!

Hotel PBX Phone System

VoIPVoice 3CX’s hotel module enables you to provide high-end service, minus the cost. The Hotel Module is optimised for internal and guest communication with features such as:

• Check-in/out of Guests
• Sets extension (or users) to match guest name or room number
• Billing of external calls
• Scheduling of wake-up calls
• Blocking of external calls in vacant rooms