Business VoIP

Business VoIP

To proceed, please press the "QUOTE" button under the desired Package - Fill in the RFQ Form - Then Save & Send it to: sales@voipvoice.co.uk

  • £7.95 excl. VAT/user/month

    Standard Pay-as-you-go Minutes | 2 – 9 Users
    • Hosted VoIP (SIP Trunk Welcomed)
    • 2+ FREE direct-dial-in phone numbers
    • Number Porting facility
    • No setup or connections fees
    • High-definition voice quality
    • Multiple devices and groups
    • Auto-Attendant Interactive Voice Response
    • Call transfers between devices
    • Call diversion and forwarding
    • Call-flows
    • Follow Me call function
    • Call conferences and recordings
    • Call monitoring and hot desking
    • Full portability and instant scalability
    • Affordable call rates
    • Pay monthly for the calls you make (See Rate Sheet)
    • Many more advanced features…
    • Contract is renewed monthly
    Get a Quote
  • £10.95 excl. VAT/user/month

    Gold Pay-as-you-go Minutes | 10 – 30 Users
    • Hosted VoIP or On-premise SIP Trunk
    • 10+ FREE direct-dial-in phone numbers
    • Number porting if required
    • No setup or connection fees
    • High-definition voice quality
    • Multiple devices and groups
    • Auto-Attendant Interactive Voice Response
    • Call transfers between devices
    • Call diversion and forwarding
    • Call-flow systems
    • Call conferences and recordings
    • Call monitoring and hot desking
    • Full portability and instant scalability
    • Affordable call rates
    • Pay monthly for the calls you make (See Rate Sheet)
    • Many more advanced features!
    • Contract: 3 months then renewed monthly
    Get a Quote
  • £14.95 excl. VAT/user/month

    Platinum 2000 minutes | 2 – 100 Users
    • Hosted VoIP or On-premise SIP Trunk
    • 2+ FREE direct-dial-in phone numbers
    • 2000 minutes per user per month
    • Number porting if required
    • No setup or connection fees
    • High-definition voice quality
    • Multiple devices and groups
    • Auto-Attendant Interactive Voice Response
    • Call transfers between devices
    • Call diversion and forwarding
    • Call-flow systems
    • Call conferences and recordings
    • Call monitoring and hot desking
    • Full portability and instant scalability
    • Affordable call rates
    • Pay monthly for the calls you make (See Rate Sheet)
    • Many more advanced features!
    • Contract: 3 months then renewed monthly
    Get a Quote
  • £10.95 excl. VAT/user/month

    SoleTrader-1000 Single User | 1000 minutes
    • Inc. FUSION Plan
    • New number or transfer existing one
    • 1000 minutes per month to the UK:
    • 01/02 UK landlines
    • 03 UK landlines can be used for 30 percent of included minutes
    • UK Mobile (Major UK mobile network operators) can be used for 50 percent of included minutes
    • On-hold music
    • Call routing for business hours and holidays
    • Automated phone system for diverting calls
    • Many more features!
    • Contract is renewed monthly
    Add to basket
  • £13.95 excl. VAT/user/month

    SoleTrader-2000 Single User | 2000 minutes
    • Inc. FUSION Plan
    • New number or transfer existing one
    • 2000 minutes per month to the UK
    • 01/02 UK Landlines
    • 03 UK landlines can be used for 30 percent of included minutes
    • UK Mobile (Major UK mobile network operators) can be used for 50 percent of included minutes
    • On-hold music
    • Call routing for business hours and holidays
    • Automated phone system for diverting calls
    • Many more features!
    • Contract is renewed monthly
    Add to basket
  • £13.95 excl. VAT/user/month

    SipTrunk Single User | 2000 minutes
    • SIP Trunk account
    • Inc. FUSION Plan
    • New number or transfer existing one
    • 2000 minutes per month to the UK
    • 01/02 UK Landlines
    • 03 UK landlines can be used for 30 percent of included minutes
    • UK Mobile (Major UK mobile network operators) can be used for 50 percent of included minutes
    • On-hold music
    • Call routing for business hours and holidays
    • Automated phone system for diverting calls
    • Many more features
    • Contract is renewed monthly
    Get a Quote

Business VoIP

Please tell us which call-flow scenario best suits your business and we will quote you accordingly. Should you require a custom call-flow system for your business, please contact us:

Scenario 1: Main Reception handles most incoming calls

In this scenario, a receptionist is ultimately responsible for ensuring that every call gets to the right person in your workplace or organisation.

Even if your organization uses Direct Inward Dialing (DID) or Direct-Dial-In (DDI) numbers for your workers, the main phone number is answered by the receptionist, who would also take messages for your employees.

Example:

  1. The receptionist answers the call, speaks with the caller, then transfers the caller to the correct extension.
  2. If the receptionist transfers the caller to a worker who is not at their desk, the caller can simply leave a message on an answering machine, or, using a voicemail-to-email service, can take the message and send it as an email to the worker who missed the call.

Scenario 2: Everyone answers incoming calls

This is a common scenario for startups, small and rapidly growing companies who are budget-conscious and may not have a receptionist. It can also be appropriate for Sales and Technical Support departments who deal with many incoming calls.

Example:

  1. When the main number is called, several phones in the office will ring at the same time because they are part of a “call group.”
  2. When someone answers the call, they can deal with that call directly or transfer that caller to the most appropriate team member. If that call is not answered, the caller can leave a voicemail or the call can be routed back to the original person who answered the call.
  3. If there is no one in the office, the number can be forwarded to a mobile phone or answering service.

Scenario 2: Everyone answers incoming calls

This is a common scenario for startups, small and rapidly growing companies who are budget-conscious and may not have a receptionist. It can also be appropriate for Sales and Technical Support departments who deal with many incoming calls.

Example:

  1. When the main number is called, several phones in the office will ring at the same time because they are part of a “call group.”
  2. When someone answers the call, they can deal with that call directly or transfer that caller to the most appropriate team member. If that call is not answered, the caller can leave a voicemail or the call can be routed back to the original person who answered the call.
  3. If there is no one in the office, the number can be forwarded to a mobile phone or answering service.

Scenario 3: Calls are directed by an automated answering service

This is ideal for businesses that have dedicated staff for each of its main functions like Sales, Support, and Accounts.

It’s also a good scenario for businesses that have workers in different locations (cities, provinces, countries) or when a team teleworks from home offices.

Example:

  1. An automated answering service allows the caller to choose from one of the options presented to them in a list (options are often repeated).
  2. If the caller chooses one of the options, they are automatically transferred to the correct extension, OR all the phones in that call group will ring (these phones can be in remote locations too – that’s the power of VoIP!).
  3. If the caller doesn’t choose an option, or waits until the automated greeting has repeated, the caller is transferred to a main “reception” number where they can leave a voicemail.
  4. If the caller chooses an option but no one answers the call, they can leave a message on the answering service for that call group. The message can be left on a phone or converted from a voicemail to an email.

Scenario 4: High volume or urgent support

This call-flow is appropriate for situations where it is imperative that callers speak with someone and receive support on their first call, such as at a clinic or health centre. A call queue system would keep callers on hold until a real attendant is available to speak to them.

Example:

  1. A caller will either listen to an automated message and choose a menu option, or call a support number directly.
  2. The main support number will ring but if the line is already in use the caller will automatically be forwarded to the next extension in line. These extensions can be in different geographic locations if you have support staff in other offices or employees teleworking from their homes.
  3. If all lines are busy, the caller will hear the on-hold music and be placed in a call queue. They will stay in the queue until a telephone extension is answered.

VoIP Voice

Scenario 4: High volume or urgent support

This call-flow is appropriate for situations where it is imperative that callers speak with someone and receive support on their first call, such as at a clinic or health centre. A call queue system would keep callers on hold until a real attendant is available to speak to them.

Example:

  1. A caller will either listen to an automated message and choose a menu option, or call a support number directly.
  2. The main support number will ring but if the line is already in use the caller will automatically be forwarded to the next extension in line. These extensions can be in different geographic locations if you have support staff in other offices or employees teleworking from their homes.
  3. If all lines are busy, the caller will hear the on-hold music and be placed in a call queue. They will stay in the queue until a telephone extension is answered.

VoIP Voice

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