Terms and Conditions

VoIPVoice.co.uk website is owned and operated by VoIPVoice Telecom. Another trading name of VoIPVoice Telecom is VoIPVoice. All orders and purchases made through the facilities of this website shall be subject to these Terms and Conditions.

VoIPVoice Telecom t/a VoIPVoice or voipvoice.co.uk may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All prices listed on this website are in Great Britain Pounds (GBP) and all charges will be processed in GBP for orders placed within the European Union and in US dollars (USD) for orders made outside the EU.

All prices listed on this website are subject to confirmation. VoIPVoice will notify you by email if the confirmed price of an item you have selected differs from the price listed on the website or on your purchase order.

By purchasing any of our Products and Services online or offline, or by registering through VoIPVoice.co.uk, or by creating a VoIPVoice account, or even by the continued use of our products & Services; you have accepted the following Terms and Conditions (together the “Terms“) which set out the terms under which VoIPVoice Telecom (“We”, “Us” or “Our”); which is based at its Head Quarter in 3rd Floor, 207 Regent St, London, W1B 3HH, United Kingdom; will provide the Services to You:


1. DEFINITIONS

1.1. The definitions and rules of interpretation in this condition apply in the Terms:

1.1.1. “Account Details” means the details that You give to Us when You create an account with Us.

1.1.2. “Chargeback” means a situation where We have initially received payment from You, but that payment has been subsequently rejected by You
or Your credit or debit card issuer and the payment sums are returned to You.

1.1.3. “Communications Regulator” means a government regulator responsible for Phone Numbers and/or Voice Service provision.

1.1.4. “Consumer” You are a consumer if You are an individual not: (a) using or planning to use Our Services as part of a business trade or profession; (b) at Our sole discretion, purchasing our Services for financial or commercial gain.

1.1.5. “Content”means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site.

1.1.6. “Contract” means the contract between You and Us formed by Your acceptance of the Terms by purchasing any of our products and services online or offline, or by registering through VoIPVoice.co.uk, or by creating a VoIPVoice account, or even by the continued use of our products & Services.

1.1.7. at https://www.VoIPVoice.co.uk that allows You to manage your Services.

1.1.8. “Fees” means Our fees as set out at: https://www.VoIPVoice.co.uk

1.1.9. “Initial Period” means the initial period of 5 days we will provide your Service for. This Initial period may include any day of the week, from Monday through to Sunday

1.1.10. “Intellectual Property Rights” means all patents, copyright and related rights, trademarks, service marks, moral rights, rights in confidential information and any other intellectual property rights in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights and all similar or equivalent rights or forms of protection in any part of the world.

1.1.11. “Renewal” means the renewal of the Services we provide to you for the period specified in Your Contract or Dashboard or otherwise at https://www.VoIPVoice.co.uk

1.1.12. “FREE Minutes” means inclusive voice minutes as part of any of Our Service

1.1.13. “FREE IP Phone” means any available REFURBISHED IP Phone available in our IP Phone Stock. You can ask at any time which IP Phones we currently hold in stock and which can be part any of Services that comes with a FREE IP Phone offer.

1.1.14. FREE DID Number or FREE DID Numbers” means Any DID Number or Numbers that We will purchase from our DID providers and will make available for you to use free of charge for a specified timeframe, after which you acknowledge and agree to pay its or their monthly subscription fees without interruption for up to 12 successive months.

1.1.15. “Sales Tax” means a consumption tax charged at the point of purchase for goods and services.

1.1.16. “Services” means everything we sell through Our Website. It includes all the products that we sell through Our Website and may change from time to time.

1.1.17. “Service” means Any of the Services we sell through Our Website.

1.1.18. “You” or “Your” means the person or business entity who is entering into this Contract with Us and who the Services will be provided to.

1.1.19. “Voice Service” means the provision of a platform to allow audio conversations across a public or private data connection.

1.1.20. “Calling Route” means the audio and/or functions that occur when a Phone Number is dialled.

1.1.21. “AUP” is our Acceptable Usage Policy


1.2. Headings in these Terms shall not affect their interpretation.

1.3. A person includes a natural person, corporate or unincorporated body (whether this person has a separate legal personality or not).

1.4. Words in the singular include the plural and, in the plural, include the singular.

1.5. A reference to a statute or statutory provision is a reference to it as it is in force for the time being, taking account of any amendment, extension, or re-enactment and includes any subordinate legislation for the time being in force made under it.

1.6. Any obligation in the Contract on a person not to do something includes, without limitation, an obligation not to agree, allow, permit, or acquiesce in that thing being done.


2. PROVISION OF SERVICES

2.1. We will provide to You the following Services in accordance with the Terms:

2.2. The Services shall include (but shall not be limited to):

2.2.1. provision of Voice Services

2.2.2. processing the Renewal

2.2.3. Support for the Services to be provided only by e-mail & chat between 8.00am and 5.00pm, Monday to Friday, UK Time.

2.2.4. providing the Privacy Service (where applicable); and

2.2.5. providing relevant software, hardware and infrastructure maintenance and upgrades at Our sole discretion and without a requirement on Us to give notice to You of such maintenance or upgrades.

2.2.6. Without prejudice to Our other rights and remedies, We may at Our sole discretion suspend the provision of the whole or any part of the Services (temporarily or permanently) and will have no liability to provide the Services on the occurrence of any of the following events:

2.2.6.1. An event of Force Majeure as set out in clause 9.3.1.

2.2.6.2. The issue by any court of competent jurisdiction or other competent authority (including, but without limitation, a person appointed under a Dispute Resolution Policy for the determination of a dispute) of an order which is binding on Us which has the effect of suspending Our Services; or

2.2.6.3. if You fail to pay any Fees or any other sums owing by You to Us when they fall due.

2.2.7. To the fullest extent permitted by law and save as provided elsewhere in the Terms, the Services are provided by Us on an “as is” and “as available” basis and no warranty or representation (express or implied) of any kind is given that the Services will be provided on an uninterrupted, timely, secure or error-free basis.


3. YOUR OBLIGATIONS

3.1. You shall:

3.1.1. notify Us immediately if You know or have reason to suspect that there has been any unauthorised use of the Services.

3.1.2. notify Us immediately if You know or have reason to suspect that there is or may be any court proceedings or other proceedings (including but without limitation any complaint, proceedings or similar) which involve the Services we provide you with;

3.1.3. ensure that We always have Your correct name, postal address, phone, fax and email information and credit and/or debit card details.

3.1.4. provide identification, documentary evidence and information that We reasonably require in order to be able to carry out the Services and You agree that We may keep copies of any identification and documentary evidence on Our files for the purposes of providing and maintaining the Services;

3.1.5. notify Us of the authorised representatives whose instructions We may accept on Your behalf.

3.1.6. not use or suffer the Services to be used for any unlawful purpose or for the publication of, linking to, issue or display of, any unlawful material including any software which is pirated or which breaches any Intellectual Property Rights or any material which is obscene, pornographic, threatening, malicious, harmful, abusive, defamatory or which breaches the rights including Intellectual Property Rights of any third party or which is or encourages criminal acts or contains any virus, worm, trojan horse or other harmful code whether under English law or regulations, the laws or regulations of Your country or of any other location where the results of such purpose or the material in question can be accessed;

3.1.7. not use or suffer the Services to be allowed to be used in breach of generally accepted standards and codes of practice for the use of the Internet, including but not limited to the sending of unsolicited e-mails, “mail bombing” or the impersonation of another person whether living or dead; and

3.1.8. not use the services of any third party for the purposes, in breach of generally accepted standards and codes of practice for the use of the Internet, including but not limited to: the sending of unsolicited e-mails, “mail bombing”, the impersonation of another person whether living or dead, or the publication of, linking to, issue or display of any material that refers to Us or any of Our products or services without Our prior written consent.

3.2. You agree and acknowledge that:

3.2.1. We are under no obligation to register or continue to provide our Services to you.

3.2.2. We have made no representations or warranties to You as to the availability of our Services

3.2.3. in the event of a Chargeback by Your credit card company or other credit institution We shall have the immediate right at Our sole discretion to take ownership of and suspend provision of the Services. Where We exercise Our right under this clause 3.2.3, the Services will be reinstated upon payment by You to Us of any outstanding Fees and a Chargeback administration fee of 50.00 GBP.

3.2.4. the provision of our Services shall only be provided to You on the strict basis that You consent to the processing of Your data as stated in Our Privacy Policy.


4. WARRANTIES

4.1. By entering this Contract, You warrant that:

4.1.1. all the identity and credit and/or debit card information supplied to Us by You in accordance with provision of Our Services is correct, current, and complete.

4.1.2. all passwords or any other identifiers that You use in connection with the Services will always be kept confidential, used properly, and will not be disclosed to any unauthorised person

4.1.3. any activity carried out in connection with the Services which requires the use of passwords or other identifiers will be carried out by You or someone authorised to act on Your behalf

4.1.4. You accept full liability for all actions done, charges incurred and losses suffered by You for any activity carried out in connection with the Services which requires the use of Your passwords or other identifiers, whether carried out with Your authorisation or not;

4.1.5. You have all necessary permissions, licenses, and consents to use the Services and that You will not infringe any Intellectual Property Rights of any other person or entity

4.1.6. You will obtain all necessary permissions, licenses and consents that may be or are required from time to time to enable Us to provide You with Services.

4.1.7. You will not use the Services or allow them to be used for the publication, web forwarding, linking to, issue of or display of any material which in Our absolute discretion may harm Us, Our reputation or otherwise bring Us into disrepute.


5. INDEMNITY

5.1. You will fully indemnify and keep Us and Our officers, partners, employees and agents fully indemnified against all liabilities, costs, claims, expenses, demands, damages, penalties and losses (including professional costs and expenses) whether directly or indirectly suffered or incurred by Us arising out of or connected with:

5.1.1. Your breach of the Contract; or

5.1.2. Your breach of any warranty given in clause 4; or

5.1.3. any use or misuse of the Services because of or attributable to Your actions.


6. FEES AND PAYMENT

6.1. Any sums payable by You to Us under this Contract are exclusive of VAT or any other Sales Tax and shall be made in:

6.1.1. Great Britain Pounds (GBP) for consumer and business customers living, residing, or based in the European Union (EU); or,

6.1.2. United States Dollars (USD) for consumer and business customers living, residing, or based outside the EU.

6.1.3. NB: Our website https://www.VoIPVoice.co.uk only states the default currency for consumer and business customers living, residing or based only in the EU.

6.2. All sums payable to Us under this Contract shall be paid in full without any deduction set-off or withholding other than as required by law. You shall not be entitled to assert any credit, set-off or counterclaim against Us to justify withholding payment of any such amount in whole or in part.

6.3. We are under no obligation to commence the Services, unless and until We have received the required Fees and any other sums outstanding from You to Us.

6.4. We may at Our discretion retain ownership of the Services until all Fees and sums owed to Us by You have been received in full and cleared funds.

6.5. Where You authorise the payment of any Fees by credit and/or debit card, We may deduct other amounts becoming payable under this Contract under that credit and/or debit card without obtaining additional or further authorisation from You.

6.6. Where You have registered more than one credit and/or debit card with Us, We will take the Fees in the order of preference You designate to them during the account setup.

6.7. Subject to clause 8.5 We will not provide credit notes or refunds.

6.8. For the avoidance of doubt and subject to clause 8.5, once a request for a Service has been placed, You do not have the right to cancel such request.


7. LIABILITY

7.1. Nothing in this Contract excludes or limits Our liability for death or personal injury caused by Our negligence or any damage or liability incurred by You because of fraud or fraudulent misrepresentation by Us.

7.2. We will not be liable to You in contract, tort or otherwise, including negligence for any direct or indirect immediate or consequential loss, damage, costs, expenses, or other claims arising out of or in connection with this Contract for:

7.2.1. loss of profit
7.2.2. loss of business, contracts, or revenue
7.2.3. loss of expected savings or goodwill
7.2.4. loss of initial registration or use, or both (for whatever reason) of the Services.

7.3. Subject to clause 7.1 Our total liability to You, whether under these Terms or otherwise, including liability for negligence, shall be no more than 1,000 GBP.

7.4. All Terms, warranties or other terms which might have effect between You and Us or be implied or incorporated into this Contract whether by statute, common law or otherwise are hereby excluded to the fullest extent permitted by law, including without limitation any implied Terms or warranties.


8. TERMINATION

8.1. We will provide the Services to You for the Initial Period and will continue to provide them beyond the Initial Period, subject to termination in accordance with this clause 8.

8.2. Following the Initial Period either party may terminate the Contract by giving 30 days written notice to the other.

8.3. Without prejudice to any other rights or remedies which We may have, We may terminate the Contract without liability to You immediately on giving notice to You if You fail to pay Us any sum due under the Contract on the due date for payment and You remain in default not less than seven days after being notified in writing to make such payment.

8.4. Without prejudice to any other rights or remedies which the parties may have, either party may terminate the Contract without liability to the other immediately on giving notice to the other if:

8.4.1. the other party commits a material breach of any of the terms of the Contract and (if such a breach is remediable) fails to remedy that breach within 30 days of that party being notified in writing of the breach; or

8.4.2. the other party (being a company) is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or (being a natural person) is deemed either unable to pay its debts or has no reasonable prospect of so doing, in either case, within the meaning of section 268 of the Insolvency Act 1986; or

8.4.3. the other party has a receiver, manager, administrator or administrative receiver appointed over its assets or income, has passed a resolution for its winding-up, or has a petition presented to any court for its winding-up or an administration order; or

8.4.4. the other party suspends or ceases, or threatens to suspend or cease, to carry on all or a substantial part of its business.

8.5. Subject to clause 8.6, if You are a Consumer You have the right to cancel the Contract by notice to Us in writing within 7 days and receive a full refund at no additional cost from either; the date the Contract is formed, or the date that You receive confirmation from Us that the Contract is formed, whichever is the later.

8.6. You will no longer have the right to cancel the Contract set out in clause 8.5 once We have commenced the Services with Your consent.

8.7. Due to the real time nature of Our Services, where following termination We are unable to cancel any Services, We may make a minimum charge to You to cover costs incurred by Us for the provision of these Services.

8.8. On termination of the Contract for any reason, You agree that:

8.8.1. We shall have the right at Our sole discretion to immediately delete Your account with Us;
8.8.2. Your entitlement to use any of Our Services will immediately cease;
8.8.3. All Your accrued and future rights, including rights in any accrued and future goodwill, in the Services shall immediately cease; and
8.8.4. You shall have not had any title to or any licence to the whole or any part of the Service and full ownership and title in shall immediately revert to Us.


9. GENERAL

9.1. Confidential Information

9.1.1. Each party undertakes that it shall not at any time disclose to any person any confidential information concerning the business, affairs, customers, clients, or suppliers of the other party, except as permitted by clause 9.1.2.

9.1.2. Each party may disclose the other party’s confidential information:

9.1.2.1. to its employees, officers, representatives, or advisers who need to know such information for the purposes of carrying out the party’s obligations under this Contract. Each party shall ensure that its employees, officers, representatives, or advisers to whom it discloses the other party’s confidential information comply with this clause 9.1.2.1; and

9.1.2.2. as may be required by law, court order, Dispute Resolution Policy or any governmental or regulatory authority.

9.1.3. No party shall use any other party’s confidential information for any purpose other than to perform its obligations under this Contract.

9.2. Intellectual Property Rights

9.2.1. All Content included on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us.  All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.  All rights are reserved.

9.2.2. Subject to sub-Clauses 4.1.4 and 4.1.5 you may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from Our Site unless given express written permission to do so by Us.

9.2.3. You may:

9.2.3.1. Access, view and use Our Site in a web browser (including any web browsing capability built into other types of software or app);

9.2.3.2. Download Our Site (or any part of it) for caching;

9.2.3.3. Print pages from Our Site;

9.2.3.4. Download extracts from pages on Our Site; and

9.2.3.5. Save pages from Our Site for later and/or offline viewing.

9.2.4. Our status as the owner and author of the Content on Our Site (or that of identified licensors, as appropriate) must always be acknowledged.

9.2.5. You may not use any Content saved or downloaded from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as appropriate) to do so. This does not prohibit the normal access, viewing and use of Our Site for general information purposes whether by business users or consumers.

9.2.6. Nothing in these Terms and Conditions limits or excludes the provisions of Chapter III of the Copyrights, Designs and Patents Act 1988 ‘Acts Permitted in Relation to Copyright Works’, covering in particular the making of temporary copies; the making of personal copies for private use; research and private study; the making of copies for text and data analysis for non-commercial research; criticism, review, quotation and news reporting; caricature, parody or pastiche; and the incidental inclusion of copyright material.


9.3. Force Majeure

9.3.1. Neither party shall have any liability under or be deemed to be in breach of this Contract for any delays or failures in performance of this Contract which result from circumstances beyond the reasonable control of that party (a “Force Majeure”). The party affected by such circumstances shall promptly notify the other party in writing when such circumstances cause a delay or failure in performance and of when they expect the circumstances to cease to do so. If such circumstances continue for a continuous period of more than 90 days, either party may terminate this Contract by written notice to the other party.

9.4. Data Protection

9.4.1. All personal information that We may collect will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights and Our obligations under that Act.

9.4.2. We may use your personal information to:

9.4.2.1. Reply to any communications you send to Us.
9.4.2.2. Send you important notices.
9.4.2.3. Create and send you Account details.
9.4.2.4. Send you information relating to actions you need to take regarding your account.

9.4.3. We will not pass on your personal information to any third parties.

9.5. Amendments

9.5.1. We have the right to amend this Contract at any time by giving You Notice (as defined below in clause 9.10). Any such Notice shall not take effect for 28 days. After the 28-day notice period has elapsed any amendments specified in the Notice shall take immediate effect.

9.5.2. You may request an amendment to this Contract by giving Us Notice in accordance with clause 9.10.3.

9.5.3. We reserve the right not to agree or incorporate into these terms and conditions any amendments that You may propose pursuant to clause 9.5.2.

9.6. Assignment

9.6.1. You may not, without Our prior written consent (such consent not to be unreasonably withheld), assign, transfer, mortgage, charge, declare a trust of or deal in any other manner with this Contract or any of the rights and obligations under or arising out of this Contract (or any document referred to in it), or purport to do any of the same. You may not subcontract or delegate in any manner any or all Your obligations under this Contract to any third party or agent.

9.6.2. We may, at any time, assign (absolutely or by way of security and in whole or in part), transfer, mortgage, charge or deal in any other manner with the benefit of any or all of Our obligations or any benefit arising under or out of this Contract.

9.7. Entire Agreement

9.7.1. This Contract contains the whole agreement between the parties in respect of the subject matter of this Contract and supersedes and replaces any prior written or oral agreements, representations, or understandings between them relating to such subject matter. The parties confirm that they have not entered into this Contract based on any representation that is not expressly incorporated into this Contract.

9.8. Waiver

9.8.1. No failure or delay by Us in exercising any right, power or privilege under this Contract shall impair the same or operate as a waiver of the same nor shall any single or partial exercise of any right, power or privilege preclude any further exercise of the same or the exercise of any other right, power or privilege. The rights and remedies provided in this Contract are cumulative and not exclusive of any rights and remedies provided by law.

9.9. Severance

9.9.1. If any provision of this Contract is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from this Contract and rendered ineffective as far as possible without modifying the remaining provisions of this Contract, and shall not in any way affect any other circumstances of or the validity or enforcement of this Contract.

9.10. Notices

9.10.1. Any notice required to be given by Us under this Contract or otherwise, shall be emailed to You at the email address as given to Us by You in accordance with this Contract.

9.10.2. Any notice given in accordance with clause 9.10.1 shall be deemed to have been duly received:

9.10.2.1. if sent by e-mail, when read; or
9.10.2.2. if posted to you by recorded delivery, when delivered is confirmed

9.11. Links to Our Site

9.11.1. You may link to Our Site provided that:

9.11.1.1. You do so in a fair and legal manner.

9.11.1.2. You do not do so in a manner that suggests any form of association, endorsement, or approval on Our part where none exists.

9.11.1.3. You do not use any logos or trademarks displayed on Our Site without Our express written permission; and

9.11.1.4. You do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.

9.11.2. You may link to any page of Our Site provided you comply with the remainder of this Clause 8.11.

9.11.3. Framing or embedding of Our Site on other websites is not permitted without Our express written permission.  Please contact Us at info@voipvoice.co.uk for further information.

9.11.4. You may not link to Our Site from any other site the main content of which contains material that:

9.11.4.1. Is sexually explicit.

9.11.4.2. Is obscene, deliberately offensive, hateful, or otherwise inflammatory.

9.11.4.3. Promotes violence;

9.11.4.4. Promotes or assists in any form of unlawful activity;

9.11.4.5.Discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age;

9.11.4.6. Is designed or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;

9.11.4.7. Is calculated or is otherwise likely to deceive another person;

9.11.4.8. Is designed or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;

9.11.4.9. Misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of this sub-Clause 5.4);

9.11.4.10. Implies any form of affiliation with Us where none exists;

9.11.4.11. Infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trademarks and database rights) of any other party; or

9.11.4.12. Is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

9.11.4.13. The content restrictions in sub-Clause 5.4 do not apply to content submitted to sites by other users provided that the primary purpose of the site accords with the provisions of sub-Clause 5.4.  You are not, for example, prohibited from posting links on general-purpose social networking sites merely because another user may post such content.  You are, however, prohibited from posting links on websites which focus on or encourage the submission of such content from users.

9.12. Links to Other Sites

9.12.1. Links to other sites may be included on Our Site.  Unless expressly stated, these sites are not under Our control.  We neither assume nor accept responsibility or liability for the content of third-party sites.  The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.

9.13. Changes to these Terms and Conditions

9.13.1. We may alter these Terms and Conditions at any time. Any such changes will become binding on you upon your first use of Our Site after the changes have been implemented.  You are therefore advised to check this page from time to time.

9.13.2. In the event of any conflict between the current version of these Terms and Conditions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

9.14. Contacting Us


To contact Us, You can do so either by:

9.14.1. Email: at info@voipvoice.co.uk or

9.14.2 Post: at VoIPVoice Telecom, 3rd Floor, 207 Regent Street, London, W1B 3HH, United Kingdom.

9.14.3. Online through Our Website below using the contact form provided:  https://www.voipvoice.co.uk/contact-us/.

9.15. Disclaimers

9.16. The Content on Our Site does not constitute advice on which you should rely.  It is provided for general information purposes only.  Professional or specialist advice should always be sought by contacting before taking any action relating to our business-related products and services.

9.17. We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.

9.18. We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up-to-date.  We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.

9.19. whereafter any provisions contained in such notice shall be deemed to take effect immediately save for the provisions of clause 9.5.1.

9.19.1. Any notice required to be given by You under this Contract, shall be in writing, signed by a duly authorised representative and shall be sent by pre-paid first-class post or recorded delivery or by commercial courier, to the General Manager at the address found in clause 9.14 above; or as otherwise notified by Us in accordance with the provisions of this clause 9.10.

9.19.2. five days after posting; or if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed.

9.20. Law and jurisdiction

9.20.1. These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

9.20.2. If you are a consumer, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

9.20.3. If you are a business or a consumer residing outside the United Kingdom, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Voice Terms and Conditions (“Voice Terms”)

10.19. Service Modification


VoIPVoice cannot guarantee that the service will be uninterrupted or free of faults. At times VoIPVoice may need to suspend service to correct a fault or for maintenance purposes. VoIPVoice will try to restore the service as fast as possible. VoIPVoice reserves the right to modify or discontinue service, temporarily or permanently, with or without notice to you. VoIPVoice are not obligated to support or update its service and will not be liable to you or any third party if we exercise our right to modify or discontinue our service and products.

10.20. Use of Service


Without limiting other remedies, VoIPVoice may limit, suspend, or terminate this license and prohibit access to the VoIPVoice website and delete your user with immediate effect, if we think that you are in breach of this agreement, creating problems, possible legal liabilities, acting inconsistently, infringing someone else’s intellectual property rights, engaging in fraudulent, immoral or illegal activities, or for other similar reasons.

10.21. Special conditions

11.3.1. VoIPVoice does not support any emergency calls (e.g.: 112, 211, 999, 911) as available

11.3.2. All Voice credit on any of the Consumer/Residential or Business Account will only last for 30 days, after which it will expire without Us being liable to pay You back the equivalent of the unused minutes.

11.3.3. All Voice credit on any of the Reseller Account will only last for 90 days, after which it will expire without Us being liable to pay You back the equivalent of the unused minutes.

10.22. Call Rates

11.4.1. Each time you use your VoIPVoice voice service, the Credit on your VoIPVoice voice service will be reduced by the charges incurred, calculated by VoIPVoice using the call rates for VoIPVoice voice service (“Call Rates”).

11.4.2. All calls using VoIPVoice voice service are charged in one minute increments, rounded up to the nearest minute.

11.4.3. Call Rates are subject to change at any time.

11.4.4. Every effort is made to ensure that Call Rates are correct and up to date. Please check the Call Rates for the most up to date rates before you make a call as you will be charged at the then current rates listed at the time you make your call.

11.4.5. VoIPVoice will charge £0.1 connection fee to all customers in the European Union (EU) and $0.1 to all no-EU customers.

11.4.6. Inclusive countries: This group of countries include all the countries that are included in all of our VoIP offers where FREE minutes are included.

11.5. Voice Quality


There are multiple factors which contribute to voice quality at end user side and not all factors are contributed by VoIPVoice. Voice quality can be affected due to end user connectivity, last mile internet quality, mobile handset issues and operating system issue. VoIPVoice will be responsible to ensure the quality in its own network.

11.6. Privacy


VoIPVoice is committed to complying with the English legislation governing privacy of personal information by businesses. VoIPVoice is committed to the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. Any personal information you provide will only be used for the purpose for which you have provided it and will not be added to any third-party mailing lists.

11.7. Security


All payments are carried out by our trusted online payment processing partners and all payments are secured using 256-bit SSL encryption. Payments will be processed by PayPal or Payoneer payment Gateways. New payment may be added at any time without prior notice to you.

11.8. Fraud Prevention


In order to protect you and VoIPVoice from fraudulent transactions, VoIPVoice may provide your transaction-related information to a reputable third-party organization to perform address verification. This address verification is intended to ensure that the “bill to” address that you provide matches your credit card address. VoIPVoice also reserves the right, at its discretion, not to ship items ordered or purchased on this website to certain addresses.

11.9. Refund policy


Refund cannot be done by VoIPVoice on a PostPaid account. In case of any duplicate transactions being charged to the credit card due to fault of VoIPVoice payment Gateway, VoIPVoice will work with the customers card issuing by the Bank for the reversal of the same within the time period as required by the banking system.

12. Acceptable Usage Policy (“AUP”)

12. Definitions:

12.1. “Calling Route” means the audio and/or functions that occur when a Phone Number is dialled.

12.2. “AUP” is our Acceptable Usage Policy

12.3. All DID numbers provided to you for FREE as part of our FREE offers will only be provided for FREE for a limited period of 60 days or 120 days or 180 days as specified in the proposal and Terms of sale. Beyond this period, it will be charged as specified in the proposal and Terms of sale, which is available upon request.

12.4. While using these DID numbers, at any time during the free period and after it, You acknowledge and agree that these DID numbers cannot and will not be ported, transferred or generally removed or used in any other capacity, other than part of a subscription to Our Voice Service, until at least 12 months of monthly paid subscription beyond the free period.

12.5. You acknowledge and agree that DID numbers cannot be ported, transferred or generally removed or used in any other capacity, other than part of a subscription to Our Services or specifically Our Voice Service until at least 12 months of successive monthly subscription fees have been paid.

12.6. We will automatically renew Services monthly as part of your inclusive subscription or at the fee shown on Our Website, which shall be non-refundable for such renewal.

12.7. If any of Our Services that you subscribed to passes its subscription date and has not been renewed, You acknowledge that at Our discretion We may:

12.7.1. Renew the Service on Your behalf; and
12.7.2. Change the Calling Route to a route of our choice and collect and retain any revenue generated from such change.

12.8. If We decide to renew your Service after the subscription date, You have the right for a period of 7-days after the subscription date to pay Us the Renewal Fee or Cancel.

12.9. If We do not receive the Renewal Fee within the 7-day period stipulated at clause 10.1.8.2, We shall have the right:

12.9.1. To use our discretion to terminate the Contract.

12.10. You may only use Our Site as well as Our Services in a manner that is lawful. Specifically:

12.10.1. You must ensure that you comply fully with all local, national or international laws and/or regulations.

12.10.2. You must not use Our Site and Services in any way, or for any purpose, that is unlawful or fraudulent.

12.10.3. You must not use Our Site nor Our Services to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and

12.10.4. You must not use Our Site and Services in any way, or for any purpose, that is intended to harm any person or persons in any way.

12.11. We reserve the right to suspend or terminate your access to Our Site and Services if you materially breach the provisions of these Terms & Conditions. 

12.11.1. Suspend, whether temporarily or permanently, your right to access Our Site and/or Services.

12.11.2. Issue you with a written warning.

12.11.3. Take legal proceedings against you for reimbursement of all relevant costs on an indemnity basis resulting from your breach.

12.11.4. Take further legal action against you as appropriate.

12.11.5. Disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or

12.11.6. Any other actions which We deem reasonably appropriate (and lawful).

12.11.7. We hereby exclude all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms and Conditions.

13. “FREE Minutes”

13.1. “FREE Minutes” means the inclusive minutes included in Our VoIP Voice Plans and Packages.

13.2. Through these Terms and Conditions, You acknowledge and agree that the “FREE Minutes” advertised, displayed on Our Website and included in Our VoIP Voice Plans only apply to the calls made to the VoIPVoice current inclusive countries, which is available upon request and copy of which is posted on Our Website.

13.3. You acknowledge and agree that We may decide at Our own discretion to add or remove any country from the list of inclusive countries at any time and without notifying You.    

13.4. You acknowledge and agree that any abusive use of Our “FREE Minutes” will be charged at our current Business Rates.

13.5. You acknowledge and agree that any repeated abuse of Our FREE Minutes will lead us to cancel the FREE Minutes and assign to and charge Your account as per our current business rates.

13.6. Although, We have made all effort to prevent calls to premium numbers, You acknowledge and agree any call You make to a premium destination Number, that has been omitted to be removed/deleted will be charged as per Our Business Rates. 

14. Demonstration or Trial Accounts:

14.1. You acknowledge and agree that where a Demonstration or Trial account is provided prior to purchase:

14.1.1. its maximum duration is only 5 days.
14.1.2. If no purchase is made within 5 days, the account will be suspended
14.1.3.If a purchase is made, it will be reset and turned into a full operational account

15. Fair Usage Policyf

  1. 15.1 Unlimited Residential VoIP Minutes Plan(£20/month)

Our Unlimited VoIP Minutes Plan for residential customers:

● Can only be used for normal & legal non-business use.

● Can only be used for a bi-directional communication at a time for each line.

Can only be used to call:

○  Nationally to UK landline numbers starting with 01 and 02 and to mobile
numbers/operators specified including Vodafone, EE, Three and O2; and

○  Internationally to landlines of destination countries listed in our
“Inclusive Countries” as posted on our website.

NB: This list is amended regularly without notice. It is therefore your responsibility to keep checking the latest version in case there was any change, which can be an addition or a removal of a destination country.

●   Is provided in terms of one registered user for one line only.

●   Is always subject to a limit of 2500 minutes in aggregate during each
monthly billing period for outgoing calls.

NB :If during any monthly billing period you exceed2500 minutes usage, your service may be terminated immediately or, at our sole discretion where we consider it appropriate, we may suspend your service and/or offer you an alternative call plan more applicable or suitable to your usage. If having offered, you an alternative you do not agree to move to the new call plan we reserve the right to terminate your service immediately.

Termination chargesequivalent of one monthly bill fees will apply.

●   Comes with a rolling monthly contract i.e., month-to-month contract,
which can be stopped any time with a one month written notice from
the registered user to us by email to info@voipvoice.co.uk

Unlimited Residential VoIP Minutes Plan may not be used for any of the following prohibited uses:

●   Trunking or forwarding Your VoIPVoice number to (an)other phone
number(s) capable of handling multiple simultaneous calls, or to a
private branch exchange (PBX) or a key system.

●   Spamming or blasting (e.g., sending one hundred (100) or more bulk
and/or junk voicemail or faxes simultaneously).

●   Bulk call-in lines (e.g., customer support or sales call centres, “hotlines”,
900 numbers, sports-line numbers, etc.).

●   Auto-dialling or “predictive” dialling (i.e., non-manual dialling or using a
software program or other means to continuously dial or place out-bound calls).

In addition, unusually high usage of the Services may impair VoIPVoice’s ability to provide high quality Services to others and/or indicate unauthorised use of the Services, in which case VoIPVoice may suspend or terminateyour registration/account.

VoIPVoice reserves the right to add to, modify or amend this Fair Usage Policy at any time for any reason at its sole discretion.

15.2 Unlimited Business VoIP Minutes Plan(£25 per month)

Our Unlimited VoIP Minutes Plan for business customers:

●   Can only be used for normal &legal business use.

●   Can only be used for a bi-directional communication at a time for each line.

●   Can only be used to call:

○  Nationally to UK landline numbers starting with 01 and 02 and to mobile numbers/operators specified including Vodafone, EE, Three and O2; and

○  Internationally to landlines of destination countries listed in our “Inclusive Countries” as posted on our website.

NB: This list is amended regularly without notice. It is therefore your responsibility to keep checking the latest version in case there was any change, which can be an addition or a removal of a destination country.

●   Is provided in terms of one registered user for one line only.

●   Is always subject to a limit of 2500 minutesper user in aggregateduring each monthly billing period for outgoing calls.

NB:If during any monthly billing periodyou exceed2500 minutes per userusage, your service may be terminated immediately or, at our sole discretion where we consider it appropriate, we may suspend your service and/or offer you an alternative call plan more applicable or suitable to your usage. If having offered, you an alternative you do not agree to move to the new call plan we reserve the right to terminate your service immediately.

Termination chargesequivalent of one monthly bill fees will apply.

●   Comes with a rolling monthly contract i.e., month-to-month contract, which can be stopped any time with a one month written notice from the authorised person of the registered business to us by email to info@voipvoice.co.uk

Unlimited Business VoIP Minutes Plan may not be used for any of the following prohibited uses:

●   Trunking or forwarding Your VoIPVoice number to (an)other phone number(s) capable of handling multiple simultaneous calls, or to a private branch exchange (PBX) or a key system.

●   Spamming or blasting (e.g., sending one hundred (100) or more bulk and/or junk voicemail or faxes simultaneously).

●   Bulk call-in lines (e.g., customer support or sales call centres, “hotlines”, 900 numbers, sports-line numbers, etc.).

●   Auto-dialling or “predictive” dialling (i.e., non-manual dialling or using a software program or other means to continuously dial or place out-bound calls).

In addition, unusually high usage of the Services may impair VoIPVoice’s ability to provide high quality Services to others and/or indicate unauthorised use of the Services, in which case VoIPVoice may suspend or terminate your registration/account.

VoIPVoice reserves the right to add to, modify or amend this Use Policy at any time for any reason at its sole discretion.